Government online usage in Latvia – the growth has slowed
The proportion of adults in Latvia using the internet to access government services or products during the past 12 months has remained steady according to the findings of the second Government Online Study published today by TNS. 8 per cent of adults in Latvia have used Government Online services in the last 12 months (the same number as in 2001). This is in contrast with a global increase in Government Online use of 4 per cent (up from 26 to 30 per cent) over the same period of time.
This places Latvia as one of the lower-ranked users of Government Online services among the 31 countries and territories surveyed in the study.
Among adults in Latvia the usage of government online services is more prevalent among men (10 per cent compared to 6 per cent of women), and no significant difference from 2001 was recorded.
Adults aged under 25 are most likely to use Government Online services (18 per cent) compared to just 1 per cent (or less) of the over-55s. Government Online services usage levels in different age groups remains stable between 2001-2002. In 2002 Latvian Government Online users continue to be more likely come from a high income household and have a high level of education.
In Latvia perceptions of safety about using Government Online have slightly improved in 2002. Some 22 per cent of Latvians said that they felt safe disclosing personal information such as credit card and bank account numbers online compared with 19 per cent in 2001. This trend is similar to global perceptions of safety, which have improved. In 2002, some 23 per cent of citizens worldwide said they felt safe, compared with 14 per cent in 2001.
Key findings from the global report include:
- The highest levels of Government Online use are found among people in Sweden (57 per cent of the population), Norway (56 per cent), Singapore and Denmark (both with 53 per cent). These countries also show the highest levels of internet use (approx 80 per cent of the population across the four countries).
- Among East European (Post-Communist) countries the level of Government Online usage varies from 3 per cent in Hungary to 31 per cent in Estonia. Latvia and Lithuania have relatively low level of Government Online usage among East European countries (both with 8 per cent). The similar trends are seen at internet usage level – 38 per cent of Estonians have used the internet in the past month compared to 16 per cent of Latvians and 14 per cent of Lithuanians (global country average internet usage level is 42 per cent).
- Average global proportion of Government Online users amongst internet users is 61 %. The highest levels of Government Online use amongst internets users are found among people in Faroe Islands (82 per cent), Denmark, and Norway (both with 81 per cent), the lowest – in Hungary (16 per cent). Among East European countries the level varies from 16 per cent in Hungary to 77 per cent in Estonia. Latvia and Lithuania are under the average global level – accordingly Latvia has 43 per cent and Lithuania has 54 per cent of Government Online users amongst internet users.
- Among the Baltic States the largest increase of Government Online usage during the last year is seen in Estonia (up from 25 to 31 per cent), Lithuania has slightly small increase (up from 5 to 8 per cent) but Latvia has remained steady (8 per cent both 2001 and 2002).
- Globally, the Government Online use is more prevalent among men (33 per cent) than women (26 per cent) and among those aged under 35 compared with other age groups.
- 41 per cent of adults in Latvia felt "unsafe" about disclosing personal information such as credit card and bank account numbers online, compared to the global average of 63 per cent.
- Government Online services among adults in Latvia are most commonly used to "find information" (7 per cent of all adults in Latvia) and "transact" (i.e. to use internet to pay for Government services or products involving the use of a credit card or bank account number) (2 per cent).
Here you can download the summary of GO 2002 both Latvian version in PDF format or English version in PDF format. A global summary can be downloaded at: www.tnsofres.com/gostudy2002
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